Aspen Alarm Systems Inc.

FAQs

How Often Should I Test My System?

Posted by Gary Gagna on December 5, 2012 at 7:00 PM Comments comments (2)

We recommend that your alarm system have a full function test at least once a year.  This includes verifying that all devices are working properly and are sending the proper signals to the central station.  It is also recommended that you clean your smoke detectors out once a year.  If you are attempting either of these actions, call our office (928-522-8516) or the central station (800-525-4829) to put your account on test.

What Do I Do If My Keypad Says "Low Battery"?

Posted by Gary Gagna on October 24, 2012 at 12:45 AM Comments comments (0)

If you do not have any wireless devices, then the main battery backup in the control panel will need to be replaced.  These batteries generally last an average of three to five years.  Call our office and we will schedule a service call to replace your battery.

 

If you have wireless devices, the keypad will indicate the low battery next to the zone that is in question.  Depending on the manufacturer, some of these batteries are lithium 3 volt batteries and some are AA batteries.  These batteries also generally last for a period of three to five years.  Call our office and we will schedule a service call to replace these batteries and check the device for proper operation. If you decide to try and replace these lithium or AA batteries yourself, call our office (928-522-8516) or our central station (800-525-4829) to put your account on test (preventing false alarms).  If your panel just states "low battery", the main battery backup in the control panel will need to be replaced.

How Do I Change A User Code?

Posted by Gary Gagna on October 24, 2012 at 12:40 AM Comments comments (0)

If you have a Honeywell or Ademco panel, the following steps are required to change a code: Enter the Master Code, 8, User Number, New Code desired.  If you have entered these digits correctly, the keypad will beep once after you have entered the last number of the new code. 

 

If you are changing the Master code, follow the same steps as above except enter your new master code twice (Old  Master Code, 8, User Number (often #2), New Master Code twice). Upon completion, the keypad will beep three times.

 

If you have a different manufacturer's alarm panel, refer to the owner's manual or feel free to call us and we will have a tech help you over the phone.

How Do I Reset My Panel?

Posted by Gary Gagna on October 24, 2012 at 12:40 AM Comments comments (0)

Often after a false alarm, the panel needs to be reset.  This can be done on most panels by putting in your user code and then hitting the off button. Repeat this action twice and you should hear the panel beep.  Doing so will clear the alarm memory.  You may also perform this action to clear the panel after a battery is replaced in one of your devices (smoke detector, motion detector, etc.) or to stop an alarm from sounding. 

How Do I Change My RP List and Password?

Posted by Gary Gagna on October 24, 2012 at 12:30 AM Comments comments (0)

You can change your RP List and Password through a couple different ways.  You can contact our office via phone (928-522-8516), email ([email protected]) or fax (928-522-7051) and we can make those changes for you.  You can also call our central station directly at 1-800-525-4829 and they will make those changes.  We recommend updating your RP List at least once a year to verify that all of your phone numbers are correct and current.  Remember, make sure to tell all the individuals on your RP list what your password is so they can respond if there is an emergency.